Title:	CRITICAL SUCCESS FACTORS FOR ADOPTING STATE AND LOCAL E-GOVERNMENT – POLISH INSIGHTS
Author(s):	Ewa Ziemba, Tomasz Papaj, Maria Jadamus-Hacura
ISBN:	978-989-8533-32-6
Editors:	Piet Kommers and Pedro Isaías
Year:	2015
Edition:	Single
Keywords:	e-government, critical success factors, CSF, e-government adoption, Poland, Central and Eastern Europe
Type:	Full Paper
First Page:	95
Last Page:	102
Language:	English
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Full Contents:	click to dowload
Paper Abstract:	Although governments can gain many benefits from e-government, there are high failure rates in successful adoption of e-government. Therefore, a better understanding of e-government adoption success is critical. One of the best known approaches used to define and measure e-government adoption success has been the critical success factors approach. The purpose of this research is to investigate critical success factors for e-government at the local and state levels in Poland. The factors are indentified holistically. They are reflected as economic, socio-cultural, technological and organizational issues. Moreover, the factors are considered at three stages: e-government access – reflecting technical and economic accessibilities, e-government competences – reflecting competences and awareness related to the use of e-government, and e-government use – reflecting actual usage of e-government by stakeholders. The factors are evaluated and statistical analyses are conducted. The study concludes with a discussion of the findings, limitations, implications, and avenues for further research. The research contributes to the extant research by identifying success factors for adopting e-government in the contexts of the Central and Eastern European countries and local and state governments. It provides governments with the factors that most likely have an impact on the adoption of e-government and will help them to make better plans for the adoption of their e-government.
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